I-LUMENATE, LLC D/B/A NOCQUA
(a) Web Site Owner. I-Lumenate, LLC d/b/a NOCQUA (" NOCQUA ") is the owner of this web site (” NOCQUA Web Site”). NOCQUA can be contacted by mail at 2830 Hagers Court, Suite C, Denver, North Carolina 28037, by phone at 336-448-0352, or by e-mail at firstname.lastname@example.org . This online privacy notice discloses NOCQUA
information practices for this NOCQUA Web Site, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the in-formation is shared.
(b) Anonymous Web Site Visits. In general, you can visit on the NOCQUA Web Site without disclosing or revealing any personal information. NOCQUA keep track of the domains from which people visit us.
(c) Web Site Transactions. At times, NOCQUA will need personal information regarding a customer or a prospect. For example to process an order or provide a subscription, NOCQUA may need to know a customer’s name, mailing address, e-mail address and credit card details. It is NOCQUA’s intent to inform you know before NOCQUA collects personal information, such as user’s name and/or address on the Internet. If you
tell us that you do not wish to have this information used as a basis for further contact with you, NOCQUA will respect your wishes.
2. Personal Information That May Be Collected.
(a) Identifying Information. In order to make a purchase NOCQUA will request a user to provide certain personal identifying information, which may include: name, postal address, e-mail address, telephone number, method of payment, and, if applicable, credit card number. NOCQUA may request additional information necessary to establish and maintain customer's account.
(b) Service Quality Monitoring. Some Web site transactions may require a customer to telephone NOCQUA , or NOCQUA to call the customer. NOCQUA will not contact you by telephone without your prior consent, except to confirm an order placed online and/or to inform a customer of the status of such order. Customer should be aware that it is NOCQUA’s practice to monitor, and in some cases record such calls for staff training or quality assurance purposes.
(c) Information from Children. NOCQUA does not sell products or services for purchase by children, and will not collect or post information from a child under the age of 18 without the involvement of a parent or guardian. NOCQUA will notify the child’s parent or guardian at the e-mail address provided by the prospective customer, alerting the parent or guardian to the child’s use of the Web site and providing instructions as to how the parent or guardian can delete the child’s registration from the Web site.
(d) Lost or Stolen Information. If a customer’s credit card and/or password is lost or stolen, the customer should promptly notify NOCQUA in order to enable NOCQUA to cancel the lost or stolen information and to update its records with a changed credit card and/or password .
(e) Links to Other Web Sites. A NOCQUA Web site may contain links to other web sites. NOCQUA is not responsible for the privacy practices or the content of those other Web sites.
3. Uses Made of the Information.
(a) Limited Uses Identified. Without customer's prior consent, NOCQUA will not use your personal identifiable information for any purpose other than that for which it is submitted. NOCQUA uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in program record-keeping. NOCQUA also processes billing and business requests related to NOCQUA Web Site participation.
(b) Stored Information Uses. NOCQUA stores and retains the information provided by customer or the information entered on the NOCQUA Web site . This information is used to compile a customer’s purchase history in order to enable NOCQUA to recommend products, services, or special offers that would be of interest to a customer. Stored information is used by NOCQUA: to support customer interaction with the NOCQUA Web site; to deliver customer purchases; and/or to contact customer again about other NOCQUA services and products.
4. Disclosure of the Information.
(a) Mergers and Acquisitions. Circumstances may arise where for business reasons, NOCQUA decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is NOCQUA’s practice to seek appropriate protection for information in these types of transactions.
(b) Agents. NOCQUA employs or engages other companies and individuals to perform business functions on behalf of NOCQUA . These persons are provided with personal identifying information required to perform their functions but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.
(c) Affiliated Businesses. NOCQUA works closely with affiliated businesses operating web site stores, providing services or selling products on each other's Web sites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.
(d) Marketing Analysis by Third Parties. NOCQUA reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.
(e) Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.
5. Use of Computer Tracking Technologies.
(a) No Tracking of Personal Information. NOCQUA’s Web Site(s) are not set up to track, collect or distribute personal information not entered by visitors. Through web site access logs NOCQUA does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision
making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.
an anonymous tag that identifies the customer’s computer, but not the customer. Cookies may be sent by NOCQUA or its third party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some Web sites may not then work properly.
(c) Use of Web Beacon Technologies. NOCQUA may also use Web beacon or other technologies to better tailor its Web site(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Web site, a non-identifiable notice of that visit is generated which may be processed by NOCQUA or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer’s visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot
be associated with other non-identifiable cookie information and are disregarded.
(d) Collection of Non-Identifiable Information. NOCQUA may collect non-identifiable information from user visits to the NOCQUA Web site(s) in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on NOCQUA Web site(s); Web site and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." NOCQUA or its contractors may use this data to analyze trends and statistics.
(e) Collection of Personal Information. NOCQUA collects personal identifying information from customer during a transaction. NOCQUA may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help NOCQUA understand trends and patterns. This information is not reviewed at an individual level.
6. Information Security.
(a) Commitment to Online Security. NOCQUA employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data is encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints.
(b) No Liability for Acts of Third Parties. NOCQUA will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, NOCQUA shall not be liable for unauthorized disclosure of personal information due to no fault of NOCQUA including, but not limited to, errors in transmission and unauthorized acts of NOCQUA staff and/or third parties .
(b) Opt-Out Right. Customer has the right at any time to cease permitting personal information to be collected, used or disclosed by NOCQUA and/or by any third parties with whom NOCQUA has shared and/or transferred such personal information. Right of cancellation may be exercised by contacting NOCQUA via e-mail at email@example.com, telephone or postal mail. After processing the cancellation, NOCQUA will delete customer or prospective customer’s personal information from its data base.
8. Access Rights to Data.
(a) Information Maintained by NOCQUA. Upon customer’s request, NOCQUA will provide a reasonable description of customer’s personally identifiable information that NOCQUA maintains in its data bank. NOCQUA can be contacted by e-mail, telephone or postal mail at the address, each of which is set forth above
(b) Corrections and Changes to Personal Information. Help NOCQUA to keep customer personal information accurate. If customer’s personal information changes, or if customer notes an error upon review of customer information that NOCQUA has on file, please promptly e-mail NOCQUA at firstname.lastname@example.org and provide the new or correct information.