The NOCQUA Team has been asked and has answered many Power & Lighting FAQ. We’re here to help and have compiled a list of the most frequently asked Power & Lighting FAQ pair with our best answers.
If you have a Power & Lighting FAQ that is not found on this page, please get in contact with us on our Contact page.
PRODUCTS
How long will the battery power my device?
The run time of the battery depends on the power draw of the device.
Check with the device manufacturer for the average power draw.
Once you have the power draw of the device in Ah you can divide that by the capacity of the battery, which will give you the run time (in hours).
Which battery do I have?
20Ah Battery
Dimensions: 3.75” x 3.30” x 3” Weight: 2lbs 3oz Blue camo sleeve
10Ah Battery
Dimensions: 2.25” x 3” x 3” Weight: 1.7lbs Blue camo sleeve
4.4Ah Battery Dimensions: 3” x 3” x 3” Weight: .7lbs Black sleeve
Do I need to install a fuse?
Overcharge and short circuit protection is wired into the NOCQUA Pro Power battery, but extra safety precautions are recommended which is why we developed our 3A Inline Fuse. This popular accessory includes a blade fuse with a water-resistant tethered cap cover, waterproof connectors and includes two 3A blade fuses. Here’s the product page for the Nocqua 3A Inline Fuse: 3A Inline Fuse | NOCQUA Adventure Gear
A fully depleted 4.4Ah and 10Ah battery will take approximately 4-6 hours to fully charge. Once the battery is fully charged, the blue LED light on the charger will remain solid at 100%. It is not recommended to leave your battery charging for an extended period of time.
Use the 2A Pro Charger provided in the kit with either the 4.4ah or 10Ah batteries.
How many charge cycles will I get?
This varies between charge cycles and maintenance. On average, between 300-500 cycles
What is the lifespan of my battery?
This varies on preventative maintenance. The typical lifespan of a lithium-ion battery is between 2-4 years.
Is my battery waterproof?
The battery is designed to be versatile, durable and water resistant. Not waterproof.
Is there any maintenance to keep my battery functioning properly?
Preventative maintenance is important to extending the lifespan of your Nocqua battery. Use the Nocqua Corrosion Preventative Kit when using your battery in salt water: Corrosion Preventative Kit - NOCQUA | We Know Adventure
It’s also recommended to give your battery a full discharge from time to time using the Nocqua Dual USB Adapter: Dual Port USB | Travel Adapter | NOCQUA Adventure Gear. It is not recommended to leave your battery sitting for an extended period of time.
What is the length of the battery cable and Component Pack cable?
We developed every component in our lighting and power systems from scratches. The light bar was one of our first development projects dating back to 2012. We found the brightest, most reliable 5050 LED chip, which then required aluminum housing to be used as a heatsink. We coat the light bar with three separate layers of clear epoxy resin for durability and waterproofing.
The light bar is IP68 Rated, but they’re much more durable than that. We’ve successfully tested our light bars submerged at 1meter for over a month while being powered on and off.
The light bars are designed for nightly use by tour operators in a variety of conditions, and they perform as expected.
Will Nocqua Lights fit around my vessel?
Nocqua Lights are designed to fit around, or on, any size SUP, kayak, clear kayak, canoes, hydro bikes, trees, boat trailers, etc. The patented harness system will extend or shrink to meet your needs. Each lighting system also comes with a set of extension straps to add length onto the harness if needed for a Megalodon style paddleboard for example. The hole in each end cap offers space for zip ties, paracord, Velcro, thumbscrews or other fastening components.
How do I install Nocqua Lights inside a clear kayak?
Installing Nocqua Lights inside a clear kayak is easy using our Suction Cup Kit. Simply unscrew the black end caps from the light bars where the cable exits, then, slide the harness system off the track and screw the end caps back on. Next, screw each suction cup onto each end cap using the provided stainless steel flange nut. Here is a great installation video: Nocqua Spectrum P2 Lighting System | Suction Cup Mount Kit Install
Will the USB-C Adapter work with my GoPro camera?
Absolutely! If you are receiving an insufficient power message on your GoPro when using external power and accessories you will likely need to update the firmware on your GoPro using GoPro Labs. Once you download GoPro Labs you’ll want to locate the “TUSB” QR Code within GoPro Labs and follow the instructions from there.
Do you have a warranty?
Yes, we have a one-year limited warranty on all Nocqua products. If you have any questions or are experiencing an issue, please reach out to us at info@noqua.com and a member of our team with get back to you as soon as possible.
SHIPPING
How long will it take for my order to arrive?
We use UPS to ship orders in the domestic ground United States. We are located in North Carolina, so we estimate any ground shipment to take at least 3-5 business days. If you need expedited shipping, please contact us at info@nocqua.com.
Do you ship internationally?
Yes, we sure do! If you are an international customer who wants to use our awesome products, please email us at info@nocqua.com. A team member will put together a shipping quote for you. Please be aware of any applicable import duties, taxes, and fees that may be associated with the order.
RETURNS
How do I return a product?
We want you to be totally psyched about the products you purchase from the Nocqua website. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under the warranty cannot be accepted back for refund under our 30-Day Money Back Guarantee. Associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on the Nocqua website.
I have an international return. What are the next steps?
We cannot cover the cost of return shipping for international returns. Please contact us at info@nocqua.com for more information on returning your product.
WHOLESALE PRICING FOR DEALERS & TOUR OPERATORS
Does Nocqua offer wholesale pricing?
To expand our market reach and serve our customers better, we are actively seeking partnerships with esteemed dealers and tour operators who share our commitment to quality and customer satisfaction. If you’re a buyer or tour operator who’s interested in Nocqua, email us at info@nocqua.com.
Is there a discount for bulk orders?
Yes, we offer wholesale pricing to dealers and tour operators whose orders meet our MOQ. Email us at info@nocqua.com if you are looking to purchase a large quantity of product.
MY ORDER
How can I track an order I just placed on the website?
You can easily track your order using the tracking number listed on your Sales Receipt.
Can I update or cancel my order?
We typically ship an order out the same day it’s placed, unless it’s on the weekend when we are out on the water enjoying a sunset, however, we will do our best to update or cancel the order as soon as we can. Please email info@nocqua.com so we can begin the process.
Do you offer free shipping?
We offer free shipping on any orders over $50 in the domestic ground United States. If you are an international customer, email us at info@nocqua.com so we can get a shipping quote for you.
I have other questions I need answers to.
Please email us at info@nocqua.com and a team member will get back to you as soon as possible.
