STEP #1

STEP #2

NOCQUA HQ will be in touch shortly. A representative will assess the issue as described in the Returns & Replacement form and will respond with a Return Merchandise Authorization Number (RMA) in addition to instructions on how to proceed.

STEP #3

Ship products to:

I-Lumenate, LLC
RMA #. . .
353 Jonestown Rd.
Suite 202
Winston-Salem, NC 27104

STEP #4

Once product is received at NOCQUA HQ, a representative will immediately process the return or issue a replacement. If there are any questions along the way, please call (336) 448-0352.

Returns that don’t qualify for warranty coverage will be returned to customers. It is vital that you communicate with NOCQUA HQ before sending in your return. Please follow these four steps to ensure an efficient process.

30 Day Money Back Guarantee for Webstore Purchases

We want you to be totally psyched about the products you purchase from NOCQUA Adventure Gear’s web store at nocqua.com. If at any time within 30 days of receiving your order, you are not 100% satisfied, you may return it to us for a refund. No questions asked. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30 Day Money Back Guarantee. Associated shipping fees are not refundable. NOTE: this guarantee only applies to orders placed on NOCQUA Adventure Gear’s webstore at www.nocqua.com.

NOCQUA Adventure Gear Pro Power Kit Batteries and Lighting System Batteries (10Ah, 4.4Ah, and 2.2Ah) are guaranteed against manufacturing defects for six (6) months. For more information, Read more . . .

NOCQUA Adventure Gear products (excluding our batteries) are guaranteed against manufacturing defects for one (1) full year. For more information about this our warranty, Read more . . .

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